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Privacy Policy

Effective Date: February 6, 2026

EasyEcho ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our check-in and response service. It applies to all visitors, users, and account holders.

EasyEcho is operated by LifeEcho LLC. All services and data are managed solely by LifeEcho LLC.

1. Overview

This Privacy Policy explains what data we collect, how we use it, and what rights you have. All data is collected and managed by:

  • LifeEcho LLC — the sole data controller for all EasyEcho users

Contact: support@easyecho.net

EasyEcho is not a covered entity under HIPAA and does not offer services regulated by the Health Insurance Portability and Accountability Act. Our services are not intended to transmit or store protected health information (PHI). Users are explicitly instructed not to submit PHI through the service.

EasyEcho is not intended for emergency, medical, or therapeutic communication purposes. If you or someone you know is in distress or needs urgent help, contact appropriate emergency services.

2. What Data We Collect

  • Personal Identification Information: Name, email address, phone number (for you and your check-in recipients)
  • Check-In Data: Check-in messages you create, schedules, response options, and recipient configurations
  • Response Data: Recipient responses, timestamps, delivery status, follow-up history, and alert logs
  • Device Information: IP address, browser type, operating system, device type
  • Usage Data: Pages visited, time on site, feature usage, button clicks
  • Cookies and Tracking: Analytics cookies, session cookies, essential cookies
  • Payment Data: Processed via third-party services (e.g. Stripe). We do not store full payment card details.

3. How We Collect Data

  • Account signup: Name, email, phone number provided during registration
  • Check-in setup: Messages, schedules, and recipient details you configure
  • Check-in delivery: Response data collected when recipients interact with check-ins
  • Cookies: For analytics, session management, and preferences
  • Analytics tools: Google Analytics and similar platforms
  • API integrations: For phone call routing, email delivery, and payments
  • Payment processors: Stripe or equivalent providers

5. How We Use Your Data

  • Deliver check-ins to recipients via phone call or email on your schedule
  • Record and display recipient responses in your dashboard
  • Perform automatic follow-ups and retries when there is no response
  • Send alerts to you or backup contacts based on your configuration
  • Maintain check-in history and response logs
  • Provide customer support
  • Improve and personalize the service
  • Send service-related communications (account updates, reminders)
  • Process payments and manage subscriptions
  • Comply with legal requirements

6. How We Share Data

We do not sell your personal information. We share data only in these circumstances:

  • Service Providers: For hosting, phone call delivery (Twilio), email delivery, analytics, and storage—only to operate the service
  • Payment Processors: For handling billing (e.g. Stripe)
  • Law Enforcement: When required by law, court order, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards

7. Third-Party Services

We use trusted services to operate EasyEcho:

  • Twilio — Phone call delivery and IVR (interactive voice response)
  • Email delivery providers — For email-based check-ins and notifications
  • Stripe — Payment processing
  • Google Analytics — Website analytics (with your consent)
  • Cloud hosting providers — For secure data storage and service delivery

Each third-party service has its own privacy policy. We are not responsible for their practices. We select providers that meet reasonable security and privacy standards.

8. Cookies and Tracking Technologies

EasyEcho uses cookies and similar technologies to ensure functionality and understand how our service is used:

  • Essential Cookies: Required for site functionality, including authentication, security, and session management. These are always enabled.
  • Optional Cookies: Used for analytics and service improvement. Activated only with your consent via our cookie banner.

You can manage your preferences through the cookie banner or your browser settings. Optional cookies may persist for up to 12 months unless deleted.

We do not respond to "Do Not Track" browser signals at this time.

9. How We Store and Protect Data

We take the security of your data seriously. Our measures include:

  • Encryption in transit (TLS) and at rest
  • Firewalls and network access controls
  • Restricted access on a need-to-know basis
  • Routine monitoring and security auditing

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute protection from unauthorized access or data breaches.

Data Breaches: In the event of a data breach, we will notify affected users and relevant authorities promptly in compliance with applicable laws.

10. International Data Transfers

Our servers are based in the United States. If you access EasyEcho from outside the U.S., your data may be transferred to and processed in the U.S. in accordance with applicable legal safeguards.

11. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Delete your account and associated data
  • Export your data in a portable format
  • Withdraw consent for marketing communications
  • Object to processing based on legitimate interests
  • File a complaint with a data protection authority

Right to Erasure ("Right to be Forgotten"): Under GDPR and similar laws, you may request deletion of your personal data when there is no compelling reason for continued processing. Contact us at support@easyecho.net to exercise this right.

California Residents: Under the CCPA/CPRA, you have the right to know what personal information we collect, request deletion, and opt out of any sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact support@easyecho.net.

12. Children's Privacy

EasyEcho is not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child under 13, we will delete it promptly.

13. User Controls

  • Manage cookies through browser settings or the consent banner
  • Unsubscribe from marketing emails via opt-out links
  • Request deletion of your account by contacting support@easyecho.net
  • Export your check-in history and response data from the dashboard

14. Data Retention

We retain your data for as long as your account is active and as needed to provide the service. Check-in history and response data are kept for the duration of your account.

If you delete your account, your data will be scheduled for permanent deletion after a 30-day grace period. Data no longer needed is securely deleted or anonymized.

We retain only what is necessary to operate the service, fulfill legal obligations, and support legitimate business interests.

15. Updates to This Policy

This Privacy Policy may be updated periodically. We will notify you of significant changes via email or a notice on our website. Continued use of EasyEcho after changes are posted constitutes your acceptance of the updated policy.

16. Contact Information

Questions or concerns about your privacy? Contact us:

Email: support@easyecho.net

Operated by: LifeEcho LLC